T&C's

Return/Exchange

Returns 

In order to return a product: 
1, The product must be returned within 14 calendar days from the date of delivery. 
2, The returned product is unused, in its original packaging, with any labels still attached,

3, You must comply with all the returns procedures.(Below) 
4, Please be aware that if an item is ordered in two different sizes, a 20% restocking fee will be applied if one of those item's is returned for a refund. 


PLEASE NOTE: No refunds/exchanges on sale/special offer items or when using a discount code. 

Exchanges

Exchanges are subject to stock availability. 
Please allow 14 working days for exchanges to be delivered from date of arrival. 
 
Returns Procedures

Firstly, you must email returns@rose.london and attach the downloadable form (bottom of page) with your request.

Secondly, all items must be returned along with the same returns form and request. Products must be returned recorded delivery to: 

Rose London 
Unit 2, Harbour Way Industrial Park
Shoreham-by-Sea
West Sussex
BN43 5HZ
United Kingdom

You will be responsible for paying the postage for the return. 

The products must not have been Used, Worn, Washed, damaged or modified


Improper Returns 

Failure to comply with the returns procedure will result in: 
1. No refund or exchange
2. Additional cost charged to re-deliver your product(s)
3. If we do not receive any payment for re-delivery within 7 days of return you product(s) will be disposed of.